Privacy Policy
How EASTLEVEL collects, uses and stores the information you submit through this website.
Last updated: this policy describes the website as delivered. If additional tools (analytics, chat, advertising) are added later, this page must be updated to match.
Who we are
This website is operated by EASTLEVEL, the brand of Wuhan Isweal Apparel Co., Ltd. For any question about this policy or about information you have sent us, use the contact form on this site.
What we collect
We only collect the information you choose to send through the inquiry form on this website:
- Your name, company or brand name, email address, phone or WhatsApp number and country
- Estimated quantity, decoration preference, product reference and the message you write
- The page you were viewing when you submitted the form
- Technical information kept for spam protection: a hashed form of your IP address and your browser user agent
We do not ask for payment details through this website and there is no online checkout.
Why we use it
- To answer your inquiry and prepare a quotation or sample offer
- To keep a record of the project discussion with you
- To protect the site against automated spam submissions
We do not sell your information, and we do not add you to a marketing list automatically.
How long we keep it
Inquiry records are kept in our website database and email inbox while the project is active, and afterwards for as long as needed to support repeat orders, warranty questions or legal obligations. You may ask us to delete your inquiry at any time.
Who can see it
Inquiries are visible to authorised staff of EASTLEVEL who handle sales and merchandising, and are delivered by email to the mailbox configured by the site administrator. Our hosting provider stores the website database and email on our behalf.
Cookies
This website does not set advertising or third-party tracking cookies. WordPress may set functional cookies — for example to remember a logged-in administrator session or a form state — but visitors browsing the public site are not profiled.
Your rights
You can ask us to confirm what information we hold about you, to correct it, or to delete it. Send the request through the contact form using the same email address you originally used, so we can verify the request.
Changes to this policy
If the way we handle information changes — for example if analytics or a live-chat tool is added — this page will be updated and the “last updated” note above will change.